Those who work in a healthcare profession are no strangers to offering up their time for the wellbeing of others. It’s interesting; you often find people in such roles, despite doing their everything for the best of patients, will still find a way to beat themselves up for not doing enough.
One of the main reasons for this is because of the fact that sometimes as a carer, you can have feelings of helplessness when you are giving your all to a patient and they’re not improving. This article will discuss some of the best ways that you can provide patients with compassionate healthcare.
Be Sure to Practice Good Manners
It’s a given that healthcare professionals are constantly striving to be polite; however, if you are working in an emergency or are in an otherwise rushed situation, then it can be difficult to treat your manners as a number one priority. Anxiety or panic can set in, and if this is the case, it’s important to recognize how you are coming off and change it, as these feelings can oftentimes be contagious. You should always strive to be polite when working with your patients and be sure to greet them with a warm smile; you should also make eye contact with them when you’re speaking.
It is important to remember this even if you are working against a rushing clock. Avoid signs such as foot-tapping or rapid-fire pen clicking because the last thing you will want to do is make your patient more stressed than they will already be. You should bear this in mind when meeting a patient’s family, too; simply introduce yourself politely, let them know what you do, and assure them their loved one is in safe hands.
Show A Personal Interest in Your Patients
If you try to engage further with a patient’s life, such as by making casual conversation about their work, their life, hobbies, and family, this is another great way to establish trust between yourself and them. You will sometimes be able to pick up little details about a patient that will allow you insight into their life and give you an easy way to make conversation about it. This could include some of the jewelry that they wear or other personal pieces that they may have with them. Think of asking questions such as:
- Does that necklace contain your birthstone?
- Where did you get your ring from?
- Which book are you reading?
These can all be great conversation starters and will give you something to talk about with them on future visits. It will make them feel less like just a patient and will also be an effective way to take their mind off of the treatment that they are receiving.
It’s important as well that you don’t just ask the questions, but you are also an avid listener. If they mention a family member, their pet, or anything else personal, be sure to bring up some more follow-up questions. They will be forced to look back on better times in doing so, which will give them a much more positive experience in the hospital.
Don’t Be Afraid to Ask for Help
There is little doubt that the more people who are there to look after your patient, the better their quality of care is going to be. There are organizations such as ChartSpan who provide chronic care management services that will allow you to spend more time taking care of your patient as they then do the rest. The rest, in this instance, refers to time-consuming tasks that could be better spent with a patient and also other jobs that will need doing to ensure patients are looked after. These include:
- Assistance with refills of medication
- Ongoing support in achieving the health care goals that have been established
- Assistance with finding home care
- … and much more
Always Acknowledge Your Patients Feelings
In a role that is often surrounded by feelings of pain, it can be quite easy to forget how much of a real thing it is for those going through it. As such, whenever those feelings of pain are vocalized, you should always take a second to show a patient your empathy. An acknowledgment such as “I understand” will go a long way in situations such as these.
Working as a healthcare professional can be one of the most rewarding jobs on the planet. That being said, it can also be one of the most frustrating due to the fact you may sometimes feel helpless when it comes to helping patients as they do not get better and hate their time in hospital. It’s important to remain professional in these circumstances and try to do everything you can to ensure you’re making your patients comfortable.